Return/Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Not all return requests will be accepted, as we are being extra precautious due to COVID-19.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and with tags. You will also need proof of purchase and will need to send a picture of the item defect.

To request a return, please contact us at support@themodeloffduty.com. Upon requesting your return, please put “Return Request” in your subject line. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the shipping cost. Please allow time for your bank or credit card company to process and post the refund. 

For any questions regarding our return policy, please feel free to contact us via email: support@themodeloffduty.com. You can also contact us via text: 810-644-5633.

DAMAGES AND DEFECT ITEMS

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue immediately.

NON- RETURNABLE ITEMS

Certain types of items are not eligible for return. These items include, but are not limited to:

• Bodysuits (for hygienic purposes)
  
• Sale items

EXCHANGES

Due to limited quantities, we do not yet offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.